Frequently Asked Questions
You can find most of our frequently asked questions here. if you can't find your answer, please do not hesitate to contact us.
Do you have a webshop?
We develop and manufacture products and brands for retailers and brand owners. We don’t sell these products directly to consumers online.
Do you have a catalogue with prices and products?
We do not have a catalogue as such - as we make to order. Some of the brands are ours, and some of the brands we have created especially for our clients. We can do that as well for you. Please send an e-mail to firstname.lastname@example.org.
Are your products tested on animals?
We never test on animals, only on ourselves, family & friends :). Our products are made in Europe, and naturally all products are compliant with all European directives - including the ban on animal testing. If a product comes from outside of the EU - we ensure that extra checks are done on quality and of course, to prevent that no animal tests are done in the process of our product development.
Please note - For the Washing up Liquid of our series A Good Clean there is a legal requirement (European Law) to test this detergent for microorganism in the water. Therefore we and all other brands on the EU market must comply to this ruling.
Are your products tested dermatologically?
When tested dermatologically - it is always done under the supervision of a dermatologist. This applies to most our 'leave on' products and a large part of the 'rinse off' products. We always clearly mention it on pack (front or back) when a product is tested dermatologically. Some products we test even in more details. The eye make up remover products of Alvira Skin Essentials face care is tested ophthalmologically- this means under the supervision of an eye doctor.When we claim Anti Wrinkle (Alvira Q10 day cream) or Lifting (Eliza Jones skincare series) we have proven effectivity tests for each cream or serum.
Are your products Vegan?
We have not developed our products with a Vegan claim in mind. But as we get a lot questions on this subject we are in the process of checking all our products one by one. It requires a lot of research because every ingredient in every product has to be analyzed whether or not there are animal derived ingredients in it. We update our website regularly. So please watch this space :)
So far we have been confirmed that the following products are Vegan:
Total Clean Facewash
Alvira Skin Essentials
Gentle Cleansing Milk Sensitive & Dry skin
Gentle Cleansing Milk Normal & Mixed skin
Refreshing Cleansing Tonic Normal & Mixed skin
Two-Phase Eye Make-up Remover
Eye Make-up Remover Lotion
Micellar Cleansing Water Sensitive & Dry skin
Cleansing Face Wash All Skintypes
Face Scrub All Skintypes
Charcoal Face & Scrub 2 in 1
Cleansing Tonic Sensitive & Dry skin (new)
Moisturising day cream
Moisturising night cream
Hydro gel cream 24H
Q10 day cream
Q10 night cream
Charcoal Peel off Mask
Organic Aloe Vera & Argan Oil Shampoo
Organic Aloe Vera & Argan Oil Bath & Shower Gel
Organic Aloe Vera & Argan Oil Hand Soap
Organic Aloe Vera & Argan Oil Hand & Body Lotion
Eliza Jones Skin Solutions
Lifting day cream
Restoring night cream
Gentle facial cleanser
Pre-sun Body Scrub
Sun Protection cream SPF20
After Sun body lotion
Illustrated Hand Creams
Love Spa Body Butter Shea Butter & Vanilla
Love Spa Body Butter Flower & Red Fruit
Love Spa Body Butter Coconut
Love Spa Body Scrub Hammam
Love Spa Shower Gel Shea Butter & Vanilla
Love Spa Shower Gel Hammam
Love Spa Shower Gel Coconut
Love Spa Shower Gel Flower & Red Fruit
Peel off mask
Green Tea & Citrus
Hand Soap Fleur d'Oranger
Hand Soap Olive
Bath & Showergel Amande
Bath & Showergel Fleur d'Oranger
Bath & Showergel Olive
This Is It
No Frizz mask
No frizz serum
Keratin masks Intense Repair
Keratin masks Colour Protect
The remaining products of our assortment are being checked as we speak.